Returns

Returns from within the U.S. and U.S. Territories 

To accomodate holiday gift giving, we have extended our return period to 1/15/17 for orders placed after 11/20.

We want to you to love your shoes so if they don’t work out you can return them. Returns are FREE for all continental US orders, except if noted as a final sale or store credit only. Final sale shoes can not be returned. This is noted on the product page so it is clear at time of purchase. You have 30 days from the date we ship your item to request a return. Shoes must be returned within 30 days of when your return is approved. Shoes received after this 30 day time period are eligible for store credit only. All shoes must be returned in brand new condition, including the original shoe box. Please try shoes on a carpeted surface to avoid any damage. We cannot accept returns for used, dirty or damaged shoes and these will be returned at your expense. Refunds can only be issued to your original payment method or in the form of store credit. If you paid for expedited service, through Fed Ex, the amount paid will be deducted when your refund is processed. Some sale shoes can be returned for store credit only.

Be sure to place the shoebox inside a shipping carton. Shoes must be returned inside a carton to protect the shoebox. We cannot accept shoes returned with postage stickers on the original shoebox.  

If you are good to go, follow these directions when returning your shoes:

  • If you were logged in to your Ashbury Skies account when you placed the order, click this link: Customer Login
  • If you do not have an Ashbury Skies account, OR were not logged in to your account when you 
    you placed the order, click this link: Guest Return

After clicking one of the links above: 

  1. Select the order you wish to return.
  2. The RMA form should list only the items that you want to return. (Be sure to uncheck any items from your order that you do not want to return.)
  3. Select an option in the "Request Type" pulldown menu to indicate why you are returning the shoes. 
  4. (Optional) Enter any additional information you may wish to add, in the space provided.
  5. Click the “Submit Request” button.
  6. You will receive a confirmation email immediately, acknowledging that we have received your RMA request. 
  7. Within 2 business days you will receive a follow-up email that authorizes you to return your item(s). Click the link in this email, then follow the instructions to print your RMA form. Also attached with the email will be your return shipping label.
  8. Print out both the shipping label and RMA form. 
  9. To ship your item(s): Be sure to include the RMA form inside the box with your item(s). We cannot accept returns without an RMA form. Be sure to place the shoebox inside a shipping carton. Shoes must be returned inside a carton to protect the shoebox. We cannot accept shoes returned with postage stickers on the original shoebox.  
  10. If you have trouble, email us at support@ashburyskies.com. We will be happy to help you.

You will be credited for the amount of item(s) returned in 3-5 business days from receipt into our distribution center.

If you change your mind after you have requested a return authorization: If you have not shipped the items yet, you can login to your account and click the Cancel link. This will cancel the return process.

We do not offer free returns from US Territories, Hawaii or Alaska.  Returns can be made within 30 days from the date we ship your item, but you need to pay the shipping back to Ashbury Skies.

If your shoes don't qualify for free returns, here is our return address:


Ashbury Skies Returns
2029 E. Monte Vista Ave.
Vacaville, CA 95688

If you order a pairs of shoes and refuse the shipment for some reason, we charge a $25 retocking fee for US orders.

International Returns

You have 40 days from the date we ship your item to request an return. Shoes must be returned within 30 days of when your return is approved. Shoes received after this 40 days time period are eligible for store credit only. Final sale shoes can not be returned. We have a small selection of final sale shoes and this is noted on the product page. All shoes must be returned in brand new condition, including the original shoe box. Please try shoes on a carpeted surface to avoid any damage. We cannot accept returns for used, dirty or damaged shoes and these will be returned at your expense. Refunds can only be issued to your original payment method or in the form of store credit. Shipping is non-refundable, except in cases where we have made a shipping error. If a free shipping code was used, we will deduct shipping when your refund is processed. Most international shipping is $40-$50.  If you paid for expedited service, through Fed Ex International, the amount paid will be deducted when your refund is processed. If you have additional questions, please email us at support@ashburyskies.com. Thanks!

Be sure to place the shoebox inside a shipping carton. Shoes must be returned inside a carton to protect the shoebox. We cannot accept shoes returned with postage stickers on the original shoebox. 

If you are good to go, follow these directions when returning your shoes:

  1. Create an RMA at: http://www.ashburyskies.com/customer/account/login/ 
  2. After you have logged in, go to “My Account”, and click the Returns tab at the top of the page.
  3. Click “Request New RMA”, then use the pulldown menu to select the order you wish to return.
  4. The RMA form should list only the items that you want to return. (Be sure to uncheck any items from your order that you do not want to return.)
  5. Select an option on the "Request Type" pulldown menu to indicate why you are returning the shoes. 
  6. (Optional) Enter any additional information you may wish to add, in the space provided.
  7. Click the “Submit Request” button.
  8. You will receive a confirmation email immediately, acknowledging that we have received your RMA request. 
  9. Within 2 business days you will receive a follow-up email that authorizes you to return your item(s)..

10. Print out the RMA form and be sure to include it inside the box with your item(s).

11. To ship your item(s): Be sure to place the shoebox inside a shipping carton. Shoes must be returned inside a carton to protect the shoebox. We cannot accept shoes returned with postage stickers on the original shoebox.  

12. We do not provide a return shipping label on international orders. Please ship to:

North Bay Distribution
Ashbury Skies Returns
2029 E. Monte Vista Ave.
Vacaville, CA 95688

If you have trouble, email us at support@ashburyskies.com. We will be happy to help you.

When your shoe come back, you will be credited for the amount of item(s) returned (minus the cost of shipping).

If you order a pairs of shoes and refuse the shipment for some reason, we charge a $50 retocking fee for international orders.

Exchanges

U.S. and International Exchanges

No Problem. Since many of our items sell out very fast and to ensure we still have your item and size in stock, simply place a new order then return the original order to us for a refund. If this is not workable, contact customer service. We have a small selection of Final sale shoes on our site. Final sale shoes can not be returned or exchanged.

 

Questions?

Please email us at support@ashburyskies.com. We will be happy to help you.

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