All orders received by 1:00 p.m. PST will ship the same day. Orders received after 1:00 p.m. PST, Monday through Thursday will ship the following business day. Orders received after 1:00 p.m. PST, on Friday or the weekend, will ship the following Monday. Note that we don’t ship on holidays. When figuring out when your shipment will arrive, make sure you start counting the day your order actually ships based on the above information.
Yes, we ship internationally! We offer three choices:
- FREE for all orders $199 Most shoes arrive in 6 to 12 business days. Some Countries can take up to 30 days. We ship USPS for this service. Shoes will be delivered by your local post office.
- Delivery by USPS: $50 Flat rate. Most shoes arrive in 6 to 12 business day. Some Countries can take up to 30 days. Most shoes arrive in 6 to 12 business days. Some Countries can take up to 30 days. Shoes will be delivered by your local post office.
- Delivery by Fed Ex: $65 Flat rate. Most shoes arrive in 2 to 5 business days
All orders received by 1:00 p.m. PST will ship the same day. Orders received after 1:00 p.m. PST, Monday through Thursday, will ship the following business day. Orders received after 1:00 p.m. PST, on Friday or the weekend, will ship the following Monday. We don’t ship on holidays.
Important Information about International Shipments
Delays in customs are common. Packages may take longer to reach international destinations than we estimate. Unfortunately we cannot control or prevent this type of delay.
Additionally, you may be responsible for import taxes or other customs fees. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. Customs authorities require that we state the value of your order directly on your package.
Make sure your address is correct and that someone will be there to sign for your package. If any package is undeliverable, you will be responsible for the original shipping cost, any additional custom fees, and the cost of returning shipments back to Ashbury Skies. This also applies to shipments refused by you at the door.
Due to carrier restrictions we cannot ship orders to: Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, North Korea, Myanmar, Nauru, Niue, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, Saint Helena (South Atlantic), Sudan, Tajikistan, Tokelau, Tuvalu, and Wake Island.
All prices listed on our site are in U.S. dollars and charged in U.S. dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of a current exchange rate, click this link: XE.com (Foreign Exchange Rate Calculator)
Tracking Your Order
You will receive a shipping confirmation email once we ship your order. Just click on the tracking number to view the status. You can also go to the My Account page, sign in to your account, and click on Track Order. It may take up to 24 hours for tracking information to appear on the website.
Returns from Continental U.S.
We want you to love your shoes so if they don’t work out you can return most purchases. US returns are FREE for ALL full price orders and MOST sale shoes. You have 30 days from the date we ship your item to make a return.
A small percent of deeply discounted SALE shoes can be returned for store credit only. These shoes are sale shoes under $99. We note "can be returned for store credit only" on the product page so it is clear when you are making your purchase. We also have a very small selection of shoes that are "final sale". These shoes can not be returned. This is noted on the product page as well. We don't like surprises when we shop on line and know that you don't either so we are very clear and upfront about our return policy.
All shoes must be returned in brand new condition, including the box. Please try shoes on a carpeted surface to avoid any damage. We cannot accept returns for used, dirty or damaged shoes. Refunds can only be issued to your original payment method or in the form of store credit. If you paid for expedited service, through Fed Ex, the amount paid will be deducted when your refund is processed.
Be sure to place the shoebox inside a shipping carton. Shoes must be returned inside a carton to protect the shoebox. We cannot accept shoes returned with postage stickers on the original shoebox.
Returns paper work is easy! To initiate a return, look up your order below, or login if you place an order with an account, select the order and submit your request. To read more about how returns work, you can see the details here.
Returns from U.S. Territories, Alaska, Hawaii
We do not offer free returns from US Territories, Alaska, Hawaii. Returns can be made within 30 days from the date we ship your item, but you need to pay the shipping back to Ashbury Skies. Shoes should be shipped to:
North Bay Distribution
Ashbury Skies Returns
2029 E. Monte Vista Ave.
Vacaville, CA 95688
You have 40 days from the date we ship your item to make an international return. Due to the high cost of shipping internationally we do not provide a return shipping label on international orders. Please ship to:All shoes must be returned in brand new condition. Please try shoes on a carpeted surface to avoid any damage. We cannot accept returns for used, dirty or damaged shoes and these will be returned at your expense. Refunds can only be issued to your original payment method or in the form of store credit. Shipping is non-refundable, except in cases where we have made a shipping error. If a free shipping code was used, we will deduct shipping when your refund is processed. Most international shipping is $40-$50. If you paid for expedited service, through Fed Ex International, the amount paid will be deducted when your refund is processed. If you have additional questions, please email us at email@example.com. Thanks!